Blog

  • The Great Office Move

    Our landlord at our Chalfont St Peter office finally received the go ahead to turn the building into flats. When we signed the 3 year agreement 5 years ago we knew it would happen one day. The need to move lock stock and barrel came a couple of years later than anticipated, but still came!
    As with houses, the bigger the space the more stuff you collect and fill it with. Our new office is smaller …

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  • Contactless card Daily Limit Now £30

    I was interested to read that the UK Card Association has announced that the £20 daily limit for contactless card payments will be raised to £30. This means that you can, for example, tap your card and buy £30 worth of hamburgers from McDonald’s for the family. In the old days you would need to put in your PIN to make every purchase.
    Being more of the old days than the present, I can recall the introduction of …

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  • Big changes for merchants taking VISA Debit cards

    Merchants will find that their bills for taking cards will change.  This is because the charges for VISA debit cards are changing, in most cases, from fixed fee to a % of the transaction. Some merchant acquirers have already advised their merchant base and it is expected the rest will over the coming weeks. The reason for the change is that VISA has changed the way that card issuers charge the merchant acquirers.
    For each transaction that the merchant takes …

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  • Paying at the Pump

    Over the years we have become used to some Service Stations offering the motorist the opportunity to pay at the pump using their card or going inside and paying at a manned till.
    In the early days there was a lot of discussion over the two approaches to retailing fuel.
    Should the retailer go for fuel sales only and clear the pumps for the next customer for higher fuel sales throughput or should they encourage the customer inside to and …

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  • Dealing with Banks

    One of the toughest issues that face the small business owner is their relationship with their bank. Bankers as a breed have never quite understood that they are suppliers in a customer/bank relationship.
    The normal bank homepage facade promises humans on the other side but when you become a customer, the reality is quite different.  I write this while trying to change our company accounts over from expensive commercial online to a cheaper bulk standard online business service.
    The start …

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  • New UK Merchant Services Pricing

    Some of you may be aware that there are two new merchant services pricing changes in the first half of this year which are:-

    VISA Debit charges will change from a fixed pence rate to a percentage rate plus a fixed pence rate.  Up until now the debit card transaction attracted the cheapest rate for a merchant.  With a percentage applied the debit card cost will be similar to a credit card.  It is not yet known if there …

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  • Card Terminal Accessories and Google Ranking

    Most companies understand both the importance and the difficulty of raising their Google profile so that they appear on the first page of a search.  Small companies find this especially hard because they either have to spend serious money or invest a lot of time on social networking sites and many other ways to get their Internet branding to the forefront.
    Providing merchant services is a very competitive business.  We compete directly with acquirer banks who have well known high …

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  • Helpdesk Support

     
    A couple of years back, I was sitting in the waiting room of my local Optician waiting to get my eyes checked. The receptionist was struggling on the phone with a call to the bank that supplied their card machine. Being in the industry I was intrigued to hear the conversation.  The young lady was talking to the bank helpdesk on the Indian sub-continent. There was definitely a communication problem as the receptionist was struggling to follow what the …

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  • The Switch to Online

     
    Last week it was reported by British Telecom that the domestic phone was becoming a relic of the past.  Mobile phones and internet services have eaten into this once thriving market.  Homeowners now mostly just using their telephone lines for broadband connection.
    The same applies to retailers and businesses.
    VOIP (Voice Over IP) exchanges have replaced the grey PABX box sitting in the corner with the multiple (and expensive) telephone BT lines. All that is needed to get the same …

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  • What is a Virtual Card Terminal?

    A Virtual Card Terminal is an online page where the merchant enters the card details in on an online web page. This is normally used by merchants who wish to take telephone card payments and the lesser used these days mail order payment. The same card payment could be completed by the merchant using the Card Not Present function on a normal card payment terminal.
     
    There are a number of advantages of using a Virtual Card Terminal over a …

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